Returns Policy

Any products returned must be unused and in resalable condition. After we receive your return we will assess that it's in the same condition as when we sent it and be in touch with an update on your refund or exchange. Under no circumstances can we accept returns for products that have been damaged or used.

Call or email us to arrange the return.

027 4794094

We offer a 30 days return policy from when you receive the parcel. To complete your return, please email us for instructions for the return.

For reasons of hygiene, we do not allow returns or exchanges of used items that have been intended for use with animals. Custom made items can not be returned or exchanged. If you need to exchange an item for a different size, please send us an email.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the initial cost of shipping will be deducted from your refund. If we have sent you the wrong product, we will of course pay for the return postage. Please contact us to arrange the replacement.

We are sorry, but sometimes this happens here too. Contact us and we will fix this right away.

We only replace items if they are defective or faulty workmanship up to 12 months from purchase date.  As some of our products are intended for use with animals, we take no responsibility for damage or misuse incurred while using these products. If you intent to return a faulty product please send us an email.

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